Our recommendation is to wash them separately. When they're washed with other items like cotton, lint from the other fabrics can become lodged in the cloths. That being said, if you only have a few cloths, and it's not worth doing a separate load, they're not going to suddenly stop working!
Yes, we always recommend washing out cloths and towels before your first time using them, especially for cloths that are in the purple/red/blue spectrum as these textiles do bleed upon first wash.
We recommend washing our cloths and towels in cold water. Laundry detergent will eliminate any dirt and/or bacteria so no need to worry about using a hot water cycle.
So, here's the thing. Frequent washing in high heat can damage microfiber over time. A few times here or there is fine—it's unlikely your machine will get hot enough (unless it's on a sanitize cycle) to permanently damage them after a single wash. That said, repeatedly washing on high heat will reduce the efficacy of microfiber over time, and ultimately reduce the life span of the cloth.
We do not recommend using your cloths to clean up excessive oil or grease as it will compromise the integrity and quality of the product. This doesn't include things like bacon grease splatters or other similar kitchen messes.
Yes! If you’re using essential oils diluted with water it shouldn't damage your cloths.
You could, although our concern is that waxy products like this may clog the fibers, and you may not get as good results from the cloth moving forward. We prefer not to use these types of products with our cloths.
You'll want to soak the cloth in a vinegar / water solution (50/50) overnight, and then launder as recommended. Going forward, make sure to always rinse and dry the cloth after use!
Totally! Our founder wanted a ‘one and done’ cloth that could be used everywhere and do all these jobs safely. The face cloths are soft enough to be used around the eyes to remove eyeshadow, mascara, and concealer under the eyes.
No, this will be your new best friend. The texture of the cloth is super soft - like brand new teddy bear soft - and not scratchy. Our founder suffered very bad acne as a teenager and remembers the discomfort of washing and drying her face with terry face cloths. These are soft, gentle and effective. They feel amazing on all skin types.
We strongly recommend you use cleanser when removing your makeup as a first step for best results. The cloth is amazing at removing makeup on its own , but we find our skin feels properly clean after makeup when used with cleanser.
When you are finished removing makeup or washing your face, rinse your cloth well to remove any residue or product left behind. Allow to dry and then place in laundry basket. Any remaining makeup should come right out in the wash but if it doesn’t, no need to worry stains won't affect the efficacy of the cloth! Note: you can also use a stain removal product before washing.
The luxury face cloth features two unique sides—a shorter weave for washing and removing makeup, and a longer weave for rinsing and drying your skin. Start with the short side, finish with the long side, and rinse the cloth between steps to remove any product or cleanser build up.
Your 5 pack of Luxury Face Cloths will last you for thousands of washes. They are designed to feel soft yet be extremely durable. You would want to consider replacing your cloths if you notice the fibers clumping together (this is due to washing in high heat), the fibers feeling rough (this is due to washing with fabric softener or drying with dryer sheets) or if the cloth has a hole in it (this can happen with bleach use or with use over many years). We want you to think of these cloths like a reliable car that you can drive ‘into the ground’. They will last you for years if you treat them right, saving you lots of money and leaving your skin feeling clean, calm and soft.
Just like a new fleece sweater that ages over time, so too will these cloths. After a few washes, just like a fluffy sweatshirt, they won’t look exactly the same. They will remain soft and fluffy for longer if you care for them properly; rinse well, launder using cool settings, wash with like items and avoid fabric softener.
The Maker's Mop
Yes, this is normal. The swivel lock is meant to steady the head for tasks such as wall cleaning, high dusting etc. However, because this is part of the overall mechanism that allows you to store the mop head vertically (ie. it pops into a vertical and horizontal position) the "lock" is not meant to withstand significant left/right pressure. That said, our testing demonstrated that the lock was significant enough to effectively complete associated cleaning tasks.
Sales, Shipping & Returns
We're unable to give an exact timelines on shipping. Within the United State and Canada, orders are usually delivered within 5-7 business days. International orders are usually delivered within 15-20 business days, but depending on your exact location this may vary.
No, they are not—every country is different so be sure to check your local customs and tariff regulations on items coming from the United States which are made in China.
We like to get your order(s) to you ASAP, so, once you've placed your order there is a small window to make changes to it. Here are some scenarios:
(a) If it hasn't been shipped yet we can certainly change your shipping address, but once an order has been processed, unfortunately, there is nothing we can do.
(b) Canceling an order, or removing an item from an order, follows the same logic—there is a small window to contact us before an item is out of our hands.
(c) If you would like to add items to an order, unfortunately this can't be done manually. You would need to place a new order. If your order hasn't shipped yet we may be able to bundle them together to save on shipping. Contact us in this situation.
So, bottom line, act within 30 minutes of placing an order (on business days) and we should be able to change an address, remove an item, or cancel an order. Reach out to email@example.com with your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled, but we'll always do whatever we can to help you out.
Unless provided to you by email or through our Customer Experience team, we don't accept coupon codes or discounts. Note that only one discount can be used per order.
You can track your package from the shipping confirmation email you'll receive once your order ships. If you didn't receive an email check your junk folder. As a last resort you can contact our Customer Experience team at firstname.lastname@example.org.
Note that as soon as our fulfillment center processes your order a tracking number is generated and sent to you. That said, the actual shipping service (USPS, DHL, Canada Post, etc.) will often not have the tracking number registered in their system until the package has been physically picked up and scanned in. So, give it a day (especially on the weekend!) and then check back.
Sometimes packages will be marked as delivered before they're dropped off. Weird right? Wait 24 hours to see if your items are delivered, also check with your neighbours. If your order cannot be found please contact us at email@example.com with your order number and we'll do our best to track it down.
Orders can only be placed online at this time. For US and International customers, please visit us at makersclean.com. For Canadian customers, please visit us at makersclean.ca.
Yes! We will gladly assist you personally with any large or customized orders. Any orders over $500 are subject to custom shipping quotes. Please send all inquires to firstname.lastname@example.org.